ServiceXpand For Your Instruments
Streamline your instrument servicing operations with ServiceXpand. Manage inventory of consumables, parts, tools, and match the requirements with the right service engineers. Handle service kits for each service requirement, manage invoices based on contracts and otherwise. ServiceXpand can be a complete Field Service partner for your service agency for streamlined Analytical Instrument Service operations.
Features for Instrument Service Operations
The instrument can be linked to a customer, lab location, territory, salesperson, instrument type, etc. This helps you assign the right field service agent to any instrument in need of maintenance.
Instruments can be assigned a location within a lab or facility, by themself or in a group, in order for service agents to locate the right one when on the field.
Advanced Onboarding Features for Smooth Launch
Each instrument in the inventory comes with a manual, troubleshooting guide and schematics, for the ease of operation for the field service agent. Access to technical documentation can help minimize the effort of the service
Here, Analytical tools can be installed in 3 stages, Installation, Operational, and Performance Qualification. So each stage is performed at a time interval and needs to have recorded the values at every stage.
Instrument calibration and regular maintenance can be scheduled manually or be based on the contract dates. Such calibration and predictive maintenance improve the lifespan of the instrument.
Save Time with Management Features
Track incoming service requirements, assign service agents and service kits. Maintain records of all services for each instrument with details like equipment performance test results, service engineer, the nature of the service - routine or emergent, etc.
Assist your on-field service agent by providing testing procedures and instructions in real-time. This makes your instrument service operations streamlined and more efficient. You can also manage your team’s schedule effectively.
Manage different systems for work orders, invoices, people, and technician management all in one interface for streamlined operations.
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