Manage Contracts with ServiceXpand
ServiceXpand manages your legal paperwork, shares it with the right people, and ensures it is being followed within the scope of the service. Manage contract details, validation, requirements, and more from a unified interface for all your pharma instruments and clients. Contracts for analytical instruments can be streamlined to follow the industry standard.
Streamline Paperwork with FSM
Contracts are linked to customers which are then linked to service work orders, location, instruments, etc., so they cover all that falls under the requirement. With the technical, legal, and geographical requirements in one place, everyone involved can stay on the same page.
Key requirements from contracts can be shown in the Scope of Work for enhanced contract management so that legal requirements can be checked during requirement fulfillment. This helps maintain a standard of service and keeps the field service agent alert about the requirements.
Display the time each contract is valid for in 90, 60, 30 days view so that it is clear whether a service work order falls under contract or not. This visualization makes it easier to decide whether a required service falls under the contract, if the terms need to be updated, or the contract needs to be renewed.
Features for Contract Management
Contract revenue can be related to the budget to track the profitability of each SWO. With this tracking, you can see the expense of each service within the contract. With this information, you can choose to update the terms of the contract. You can get a clear picture of whether your service contracts are profitable or not in the long run.
Validate your contracts with digital signatures with an E-Sign app within ServiceXpand. With your entire workflow being digital, your contract repository being digital, validation should also be the same. The ability to digitally sign contracts eliminates the friction between you and your clients in arranging meetings. Instead, the services are looked after as soon as the client is onboarded.
Keep Your Contracts Up to Date
No need to draw up the same contracts over and over again–ServiceXpand supports contract duplication from existing contracts. When a new contract is to be drawn up for similar requirements, you can simply duplicate the original contract with all its terms and conditions.
Enable notifications when the cost of service exceeds the stipulated contract allowances. This helps you alert the client, and then they can decide if they want to change the contract terms, increase the allowances, or cancel the service.
When an automated or manual service request is raised, you can apply for approval from internal and external workflows to check if the contract is valid for the necessary service.
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